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9tails.in is now 9tails.club

Customer Help

Our happiness team is always here to assist.

Common purchase queries answered

Orders and Shipping

Once shipped, 1-4 business days for metro cities. 4-7 days for rest of India.

Go to “My Account” tab from Header and fill in all the required details like Email ID, Password, etc.

At checkout, tick “ship to a different address?” and fill the details of your Shipping Address.

Within My account tab, go to Orders section, and check the status of respective order form there.

We strictly comply with security protocols required to operate an e-commerce site. All the financial transactions on this site are encrypted and secured by SSL. We do not store customer’s financial information in any form.

The prices listed for all products on this site are all inclusive of taxes. We do not charge any separate taxes at time of placing order.

At present, we are only operational in India and serve products within the territory of India.

Yes. If multiple products are placed in 1 single order, they will arrive in one package.

If you need to swap an item

Returns and Exchanges

All products are inspected for quality standards before shipping out to customers. However, if you find any flaws upon receiving the order, kindly send an email to  [email protected] within 30 days of receiving products(s). You can refer the complete return policy here.

We ensure quality and reliability checks before shipping products. Still, if you receive wrong item other than the one ordered, please write to us at [email protected]

We provide exchange against manufacturing defects and in-transit damage to the product, if any. Kindly write to us at [email protected] and attach a picture of the damaged product.

We are available for all your fandom, support, sales and return queries at [email protected]

We have single point of contact for all support related queries and concerns. Feel free to reach us at [email protected]

Send a mail to us, and we will cancel the order. But once shipped, we can’t cancel the order.

Yes. Send us a mail, mentioning order ID and we will cancel it.

No. You can’t place order on products that are sold out.

Free shipping across India

On all orders above 250 Rs/-

Easy 30 days returns

Return/Exchange within 30 days of delivery

High quality

No compromise on quality and designs

100% Secure Checkout

MasterCard / Visa